Delivery Information

UK Mainland

All standard domestic orders are dispatched using  Royal Mail as default and may require a signature upon receipt of the goods. See below for the full range of services we offer:

Courier	Delivery Option	Delivery Cost
Orders below £30 Royal Mail | Next Day (incl. Saturday)*	Royal Mail Tracked 24	£4.99
Orders over £30 Royal Mail | Next Day (incl. Saturday)*	Royal Mail Tracked 24	FREE
Royal Mail | Next Working Day by 13:00pm	Special delivery guaranteed by 13:00pm	£6.99
DHL | Next Working Day	Next Working Day	£6.99
Royal Mail | Saturday Delivery by 13:00pm	Special delivery guaranteed by 13:00pm	£9.99
EU (Germany)	Deutsche Post Parcel shipped from Germany	€3.99
EU (Austria, Belgium, Croatia, Estonia, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Switzerland)	DHL Parcel shipped from Germany (DDP terms, local VAT and duties included)	€7.99
EU (Greece, Malta)	DHL Parcel shipped from Germany (DDP terms, local VAT and duties included)	€9.99
US (All zones)	Royal Mail International Tracked	£14.90

*We aim for all orders to be dispatched the same working day if you order before 15:00pm Monday to Friday. Royal Mail Tracked 24 aim to deliver your parcel the next working day but please be aware this is an estimate rather than a guarantee.

UK Non-Mainland (Isle of Man, Isle of Wight, Northern Ireland)

Orders placed before 15:00pm Monday-Friday are dispatched using Royal Mail and are sent using a tracked service – Tracked 24 (£4.99), 2-3 working days delivery.

UK Channel Isles (Guernsey, Jersey)

Orders placed before 15:00pm Monday-Friday are dispatched using Royal Mail and are sent using a tracked service – Tracked 24 (£3.99), 2-4 working days delivery.

 

Royal Mail Saturday Delivery by 13:00pm

Saturday delivery for orders placed before 15:00pm on Friday latest. This is guaranteed for the Saturday or Sunday Delivery before 13:00pm and will require a signature.

 

DHL Next Working Day

Next working day service for orders placed before 11:00am Monday-Friday. This is guaranteed Next Working Day Delivery and will require a signature. Next day delivery orders placed after 11:00am will be sent out the next working day. All next day delivery orders placed on Friday and at the weekend will be sent out next appropriate working day. Working days are Monday to Friday.

 

Royal Mail Tracked 24 | Special Delivery by 13:00pm

All domestic orders placed before 15:00pm Monday-Friday are dispatched using Royal Mail.

All guaranteed next working day before 13:00pm orders placed before 15:00pm Monday-Friday are dispatched using Royal Mail and are sent using a tracked service- Special Delivery Guaranteed before 13:00pm.

Once your order has been successfully completed and is ready to be sent, you will receive an email from us confirming the successful dispatch of your parcel(s) including all tracking information.

You will be sent an email confirmation once your order has been dispatched including tracking information.

Royal Mail may then contact you via email and to confirm your delivery date. Please note that this service is only available to UK mainland customers.

If the delivery date/time is not convenient or unable to be delivered, Royal Mail may hold your parcel at your local post office for collection at a more convenient time.

Security and Liability

Royal Mail ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Hemp Point does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder’s name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.

If you have any additional questions surrounding delivery please contact us on +44 15394 56535 or by email support@hemppointcbd.co.uk